As an international company with representation in more than 100 countries, Al-Fakher Company specializes in hookah tobacco and offers various flavors such as mint, lemon, cherry, apple, etc. in packs of different weights and packaging.
Among the main requirements of the company to use ERP was the integration of its information structure in the subsidiaries with the Emirates office.
The remarkable thing about the use of D365 Business Central software by the Al-Fakher Group is that Holding Parent Company in the UAE also uses this software as their comprehensive software solution. The same structure of the chart of accounts and the similarity of the formulation and the production process and the combinations of raw materials, other software reports accelerate the productivity and analysis of information. Also, according to the accounting needs of this company for registering documents, checking accounts and preparing reports in accordance with local regulations, which are sometimes different from the international structure, the aforementioned facilities have been developed in different points for the convenience of users in accordance with the stated needs.
It is worth mentioning that maintaining inventory in the form of different currencies and a number of separate warehouses and workstations and ensuring that all the shipments of material that take place in the warehouse will be recorded by the system with the possibility of entering details is another reason for choosing Business central by Al-Fakher team.
In addition to adding valuable experience to our team in the field of tobacco which is very similar to food production, the deployment of BC software for the Al-Fakher team revealed to us the needs of industries that require complex production with BOMs or confidential recipes in factories. Gem Dynamics Team was able to respond to the requirements related to each product during production by defining multiple dimension values while limiting the BOM access and the cost of the basic items of each production with software configuration changes. The most important point in this process is the estimation of the total price due to the uncertainty of the purchase price of the raw materials when the product is received and used in the production line due to the difference between the laws in the free zones and the main land. There are points where appropriate solutions have been provided to solve this obstacle with the cooperation of Gem Dynamics consultants and international consultants of Al-Fakher Company.
One of the most important implementation challenges in the Al-Fakher project has been the training of the financial department and the burdening of the collection in a complete form. Because the conditions of financial documents in the production sector had complications that sometimes differed from the standard methods of BC software, such as the lack of access of accounting users to the production details and the high need for accuracy in the data entry section due to the user’s need for reporting. This complexity has been multiplied by confidentially and access limitations